Returns and refunds
Lockers are built to your order and shipped by sea, so the rules below are set by where your order is in that process.
Before production starts
You can cancel and receive a full refund of the deposit up to the point production begins. Production begins on the deposit date shown on your LOE.
During production and freight
Once production has started the deposit covers steel, powder coating, locks and crating already committed to your order and is not refundable. If you cancel before shipment the balance is not charged.
Damaged or faulty on arrival
Photograph the crates before opening and any damage on unpacking, and tell us within 7 days of delivery. We repair, replace parts or replace the tower under the 5 year warranty. Refused delivery is not a return; contact us before refusing a shipment.
Sales and marketing packs
Packs are produced to your brand and are not refundable once the brand form is submitted and work has started. We revise until the pack is right.
Software
There is no subscription to refund. Card payment shares are settled per transaction and are not refundable; disputed customer payments follow the card network's rules.
How to ask
Email contact@laundrywise.com or WhatsApp +1 510 858 6886 with your LOE number. Refunds go back to the original payment method within 10 business days of approval.